F.A.Q.

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0 height="100%"><tr> <td valign="top" width=160 BGCOLOR="#FFFFFF" TEXT="#080000" background="0a9a0913.jpg"> <bR> </td> <td valign="top" BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <FONT SIZE="5" COLOR="#CC3300" FACE="Arial" ><B>Two Ladies and a Mop</B></FONT><FONT SIZE="1" COLOR="#FFCC99" FACE="Arial" >   </FONT>  |   <A HREF="index.htm" TARGET="_top" TITLE="Two Ladies and a Mop"><U><B>home</B></U></A></div> <div> <B>F.A.Q.</B><B>   |   </B><A HREF="services.htm" TARGET="_top" TITLE="Our Services"><U>Our Services</U></A><B>   |   </B><A HREF="agreement.htm" TARGET="_top" TITLE="Service Agreement"><U>Service Agreement</U></A><B>   |   </B><A HREF="contact.htm" TARGET="_top" TITLE="Contact Us"><U>Contact Us</U></A><B>   |   </B><A HREF="coupons.htm" TARGET="_top" TITLE="Coupons"><U>Coupons</U></A><B>   |   </B><A HREF="estimate.htm" TARGET="_top" TITLE="Estimate"><U>Estimate</U></A></div> <div> <IMG SRC="08f58020.png" border=0 width="600" height="2" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <div> F.A.Q.</div> <DIV ALIGN="LEFT"></DIV> <div> <B><IMG SRC="0674bc10.jpg" border=0 width="331" height="193" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></div> <div> <TABLE BORDER="1" CELLPADDING="2" CELLSPACING="1" WIDTH="754" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="VOID" RULES="ROWS" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 174 ><NOBR><div> <A HREF="#are_your_services_guaranteed_" TITLE="F.A.Q."><U>Are your services guaranteed?</U></A></div> <div> <A HREF="#do_you_have_references_" TITLE="F.A.Q."><U>Do you have references?</U></A></div> <div> <A HREF="#what_kind_of_services_do_you_offer_" TITLE="F.A.Q."><U>What kind of services do you offer?</U></A></div> <div> <A HREF="#is_there_anything_you_can_t_help_with_" TITLE="F.A.Q."><U>Is there anything you can't help with?</U></A></div> <div> <A HREF="#can_i_trust_the_maids_" TITLE="F.A.Q."><U>Can I trust the maids?</U></A></div> <div> <A HREF="#are_you_licensed_bonded_and_insured_" TITLE="F.A.Q."><U>Are you licensed, bonded, and insured?</U></A></div> <div> <A HREF="#how_do_you_determine_rates_" TITLE="F.A.Q."><U>How do you determine rates?</U></A></div> <div> <A HREF="#do_you_require_contracts_" TITLE="F.A.Q."><U>Do you require contracts?</U></A></div> <div> <A HREF="#do_you_bring_the_cleaning_supplies_and" TITLE="F.A.Q."><U>Do you bring the cleaning supplies and equipment?</U></A></div> <div> <A HREF="#do_i_have_to_be_home_when_you_clean_" TITLE="F.A.Q."><U>Do I have to be home when you clean?</U></A></div> <div> <A HREF="#why_does_a_one_time_cleaning_or_first" TITLE="F.A.Q."><U>Why does the first cleaning take longer than a routine cleaning?</U></A></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="380"><div> <A HREF="#i_ve_never_had_maid_service_how_do_i" TITLE="F.A.Q."><U>I've never had a maid service.  How do I get started?</U></A></div> <div> <A HREF="#how_do_i_get_ready_or_prepare_for_the" TITLE="F.A.Q."><U>How do I get ready or prepare for the cleaning?</U></A></div> <div> <A HREF="#what_days_do_you_work_" TITLE="F.A.Q."><U>What days do you work?</U></A></div> <div> <A HREF="#what_time_will_you_arrive_" TITLE="F.A.Q."><U>What time will you arrive?</U></A></div> <div> <A HREF="#can_i_leave_a_note_or_list_for_the_team_" TITLE="F.A.Q."><U>Can I leave a note or list for the team?</U></A></div> <div> <A HREF="#i_have_pets___is_this_a_problem_" TITLE="F.A.Q."><U>I have pets.  Is this a problem?</U></A></div> <div> <A HREF="#how_do_i_make_my_payment_" TITLE="F.A.Q."><U>How do I make my payment?</U></A></div> <div> <A HREF="#what_if_something_was_missed_and_i_am" TITLE="F.A.Q."><U>What if something was missed and I am unhappy with a cleaning?</U></A></div> <div> <A HREF="#what_if_something_valuable_was_broken" TITLE="F.A.Q."><U>What if something valuable was broken when the maids cleaned my home?</U></A></div> <div> <A HREF="#can_i_purchase_a_gift_certificate_" TITLE="F.A.Q."><U>Can I purchase a gift certificate?</U></A></div> </tD> </tR> </TABLE></div> <bR> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="estimate.htm" TARGET="_top" TITLE="Estimate"><U>Fill out our form to have someone</U></A></div> <div> <A HREF="estimate.htm" TARGET="_top" TITLE="Estimate"><U>contact you for your Free Estimate!</U></A></div> <bR> <bR> <div> <B> <A NAME="are_your_services_guaranteed_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Are your services guaranteed?</B></div> <bR> <div> We care about our clients, and our service is not complete until you are completely satisfied!  We offer a 100% satisfaction guarantee.  If something was missed and you are not completely satisfied with you home or office cleaning, please notify us as soon as possible and we will send the team back at our expense to correct the problem.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="do_you_have_references_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Do you have references?</B></div> <bR> <div> Absolutely!  All references are provided upon request.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="what_kind_of_services_do_you_offer_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>What kind of services do you offer?</B></div> <bR> <div> Although your service can be customized according to your personal needs, in a <B>Routine Cleaning</B>, we typically clean your home from top to bottom, including bathrooms, bedrooms, kitchen, dining room, and main rooms.  We vacuum, clean, shine, dust, disinfect, and straighten the appearance in all rooms.</div> <bR> <div> A <B>Detailed Cleaning</B> (deep cleaning, move-in cleaning, move-out cleaning) service includes everything in a routine cleaning and more. Perfect as spring-cleaning or when moving and want everything sanitized, shining, and sparkling.  We will clean the oven, refrigerator, inside windows, bucket-wash all cabinets, doors and doorways, baseboards, and ceiling fans.  This is a heavy-duty, detailed house cleaning from top to bottom.  Deep cleaning can be done on your house, office, apartment, condo, etc.  It's a great way to begin your service, get your damage deposit back when moving, or get your home ready to show when you've decided to sell. </div> <bR> <div> A <B>Custom Cleaning</B> means your service can be customized to suit your needs.  Do you want us to clean your silk plants, fold your laundry, or organize the pantry?  Maybe you only need the high-traffic areas cleaned, or perhaps just the bathrooms?  No problem, just let us know what you'd like and we'd be happy to help!  Needs will obviously vary between customers, and we do our best to complete the job as per your expectations to keep your home or office looking great.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="is_there_anything_you_can_t_help_with_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Is there anything you can't help with?</B></div> <bR> <div> Due to health concerns and safety issues, we do not clean out litter boxes, or clean up blood, vomit, or anything else along those lines (either of human or animal origin).   For these issues you will need to contact a biohazard cleaning service.</div> <bR> <div> We also do not open closed doors or cabinets.  We ask our customers to please close the door to any room for which they do not want service, and in respect to our clients' privacy, employees are trained to never open closed doors unless specifically asked by the customer.  Please make a quick check before we arrive to be sure all doors are open to the rooms you want cleaned, and if your trash or trash bags are stored inside a cabinet or pantry door, please leave it open so we can provide the best service possible.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="can_i_trust_the_maids_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Can I trust the Maids?</B></div> <bR> <div> You can completely trust 2 Ladies and a Mop!  Our employees have all been screened and background checked.  We would turn down any applicant who has years of housecleaning experience if they have been convicted of theft or other serious crimes.  We only send screened, trusted, and dependable employees to your door.  If we would not trust someone to clean our own home or office, we would not send them to yours.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="are_you_licensed_bonded_and_insured_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Are you licensed, bonded, and insured?</B></div> <bR> <div> Yes we are!</div> <div> The house cleaning industry has many unlicensed, uninsured, un-bonded individuals offering services.  Hiring an unlicensed individual makes the client technically and legally an employer, with all the tax, legal, and liability issues that come with it.  Our license keeps service and payment simple for our clients.  The bond is insurance that protects and compensates you if one of our employees is guilty of theft.  Insurance protects you and will cover damages to your home or property that is caused by one of our employees.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="how_do_you_determine_rates_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>How do you determine rates?</B></div> <bR> <div> You can be assured that we are providing you with a great house cleaning value.  We periodically review our competitors' rates to insure that we can offer the best rates and service in the industry.  Our rates, our guarantee, and our dedication to you remain the same whether you book us for a one-time cleaning or if you sign up for weekly, bi-weekly, or monthly service.</div> <bR> <div> Our current rates are $60 an hour for a team of two.  Your estimate will be based on the actual time it takes for two people to clean your home, in ¼ hour increments.  We do have a one hour minimum.  House cleaning estimates are based on the size of your home or office, number of beds, baths, number of occupants, pets, etc.  </div> <bR> <div> In most cases, the first time cleaning will be slightly higher than you can expect to pay for more frequent service.  This is because there will normally be more layers of dirt and dust to remove than when you are on a regularly scheduled maintained cleaning.  Also, our employees get faster as they become more familiar with your home and develop a system that works best with the layout.  We prefer to start each regular service with a detailed cleaning, and then maintain this as needed on each subsequent visit.  Most importantly we want you to be happy with your service.  Our goal is to charge you a fair price, give you a great cleaning, and pay our employees fairly so that they provide you with quality service.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="do_you_require_contracts_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Do you require contracts?</B></div> <bR> <div> Nope.  We're happy to earn your business each time we clean, and we are building this company doing just that.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="do_you_bring_the_cleaning_supplies_and"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Do you bring the cleaning supplies and equipment?</B></div> <bR> <div> Yes we do!  We arrive with all cleaning supplies and equipment necessary to make your home or office sparkle.  We even bring our own freshly laundered towels and mops to clean with.  However, if you would prefer that we use your products or equipment, just let us know.  We'd be happy to do so.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="do_i_have_to_be_home_when_you_clean_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Do I have to be home when you clean?</B></div> <bR> <div> Not at all.  In fact, many of our clients prefer to give us a key so we can clean while they are away.  All keys are given a numbered code and are secured when not in use.  If you wish to hide a key on your premises, please call to give us the exact location so we can notify the team prior to their arrival.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="why_does_a_one_time_cleaning_or_first"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Why does a one-time cleaning or first time cleaning take longer than a routine or maintenance cleaning?</B></div> <bR> <div> House cleaning is hard work.  The first time we come out to clean your home or office, the job is scrubbing intensive as we get all areas cleaned to sparkling high standards.  Depending on the initial level of grime and clutter, a first-time cleaning can take up to 4 times longer than subsequent cleanings.  We may sometimes charge a higher rate for initial or one-time cleanings, as obviously it takes longer to clean a tub or shower with lots of buildup than one that's been scrubbed frequently.  We will clean to whatever style you wish, but left to our own devices, we clean until your home shines.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="i_ve_never_had_maid_service_how_do_i"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>I've never had maid service, how do I get started?</B></div> <bR> <div> First of all, call us to set up a time for your free estimate.</div> <bR> <div> Most people prefer an initial deep cleaning to start, then switch to routine cleaning at a frequency that suits them.  House cleaning is hard work, and a first cleaning or one-time is by far the most labor intensive as we are bringing a house up to sparkling clean.  After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new level of cleanliness.  A first time deep cleaning can be up to 4 times longer than a routine cleaning.</div> <bR> <div> Some people prefer to start using the compressed routine cleaning time and a priority list.  Since it can take quite a bit more time to get the entire home up to that first high level of cleaning perfection, we'll hit your priority areas first, and as we continue to come and clean your home, the little extras that make up a deep cleaning will be rotated in, and eventually we will have your entire home sparkling (usually within 3-4 cleanings).</div> <bR> <div> Note that we cannot guarantee that we will be able to complete all items you have on your priority list, or get the entire house cleaned if you elect to go with a fixed, compressed time limit for cleaning, but we will do the best job we can and clean as much as possible within your tine limits.</div> <bR> <div> Some clients enjoy service on a frequent basis, and have us clean only their priorit, high traffic areas.  That's perfectly fine with us!  Just tell us the amount of time, give us your list, and we're good to go!</div> <bR> <div> The difference between all these options is simply your desires and expectations.  We'll start up your service any way you'd like, and we'll work as hard as we can on whatever type of cleaning you prefer.  We're here to make your life easier, so just let us know how we can start.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="how_do_i_get_ready_or_prepare_for_the"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>How do I get ready or prepare for the cleaning?</B></div> <bR> <div> First, discuss your wants and needs with the office to make sure your home specifics are well documented and clear.  Make sure you inform us of any pet instructions, keys, alarms, or other specifics about your household.  If there are any trouble areas, or pet peeves, you should mention this so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.</div> <bR> <div> It's fine to leave the cleaners a list, or email us at the office on any issue.  We are happy to address very specific items even room by room.  Put your list out each time the maids come to your home, especially if your needs or priorities change week to week.</div> <bR> <div> Clutter is the #1 thing that slows us down.  Our house cleaners are ready to go right when we get there, and really want to get right to work, but first we have to pick up and put away all the newspapers, magazines, the 500 Lego's your kids left out, bobby pins on the bathroom floor, cups and glasses, dirty dishes, clothing, and shoes strewn all over, before we can even <I>start</I> to clean.</div> <bR> <div> Knick knacks are closely related to clutter.  We realize that knick knacks can be real treasures (why else would you have them?), but it takes quite a bit of time to wipe down those 30 miniature vases on your shelf.  We don't mind picking up your treasure, but it is not the most effective use of your money and the time we should be spending on the real reason you hired us to come to your home.  What task is most important to you?  Picking up little Nicole and Danielle's clothes and the dishes in their rooms, little Tommy's toy cars and Lego's, or really scrubbing that bathroom until it sparkles?</div> <bR> <div> Of course, we do pick up all the clutter that we find, but please be aware that it will cause your cleaning to take a bit longer.  Excessive clutter could increase your cleaning time by an hour or even longer.</div> <bR> <div> Ideally, most of our customers spend the morning or evening before our scheduled visit by picking up all clutter including dirty dishes, toys, shoes, laundry, and anything else that may slow us down.  Clear away unnecessary items from vanities and counter tops in bedrooms, bathrooms, and kitchen.  Make sure all money, jewelry, or other valuables are put away, and check that all doors are open to rooms that should be cleaned.  If bed sheets are to be changed, clean linens should be left in the appropriate bedrooms.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="what_days_do_you_work_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>What days do you work?</B></div> <bR> <div> We are available Monday through Friday for your cleaning needs.  If you need a weekend cleaning, these can be made available for an additional cost.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="what_time_will_you_arrive_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>What time will you arrive?</B></div> <bR> <div> We place reminder calls the day before your scheduled house or office cleaning.  An estimated time of arrival (ETA) will be provided at that time.  The ETA will be as accurate as we can possibly make it.</div> <bR> <div> Please understand that each of our cleaning teams may have up to 6 jobs scheduled each day, and we strive to keep ALL of our customers satisfied.  The clients scheduled before you, as well as other issues such as traffic, will impact the accuracy of our arrival time.  We do make every attempt to arrive very close to our scheduled time, but some things are out of our control.</div> <bR> <div> If you need an exact time for your service, please let us know and we will try to schedule you as our first appointment of the day.  This will always be our most accurate appointment time.  We ask for your understanding if we are running behind.  If your team is running late and you would like an updated ETA, please call our office and we make every effort to provide you with updated information on your team's arrival.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="can_i_leave_a_note_or_list_for_the_team_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Can I leave a note or list for the team?</B></div> <bR> <div> Definitely.  It's a good idea to communicate either to the office, or to the house cleaning team if you want special attention to an area or if you are pleased with the job or have concerns.</div> <bR> <div> We try to contact all of our clients after their initial cleaning to ask for feedback.  Every client has different wants, needs, and expectations, so the more communication, the better.  Our employees strive to provide impeccable service, but we are human and misunderstandings happen on occasion.  We welcome the opportunity to improve our service to you.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="i_have_pets___is_this_a_problem_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>I have pets.  Is this a problem?</B></div> <bR> <div> Our employees love animals and will treat them as members of your family.  Upon entering your home, we will take a minute or two to acquaint ourselves with your furry friends, so that they may feel more comfortable with strangers in their home.</div> <bR> <div> However, sometimes your pet may still feel uncomfortable towards strangers, or the temperament of your pet may make them very protective of your property.  In these cases we ask that you board or kennel them while we are in the home, whether your pets are inside or outdoors.  If our employees can't get into your home because of an aggressive or protective pet, then it will be considered a lockout and appropriate fees will be applied.</div> <bR> <div> Please also keep in mind that while your pet may be very sweet and loving toward you, they may not act the same way when alone with strangers in their home.  If your pets have never been alone with strangers in their own home, please do a 'trial run' with a friend so that you will know the best way to handle them while we clean the home.  We will also need to know if pets are not allowed outside so we can keep them contained while we enter and exit.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="how_do_i_make_my_payment_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>How do I make my payment?</B></div> <bR> <div> Payment is due at the time of service.</div> <div> We accept cash or checks.</div> <div> Returned checks are subject to a $30.00 processing fee.</div> <div> If full payment is not received at the time of service, clients are assessed an additional $15.00 billing fee.</div> <div> If cancellations are not made 24 hours in advance, clients are charged a $25 cancellation fee.</div> <div> A “lock-out” fee of $40 applies if we arrive at your home and cannot clean for whatever reason (i.e. no key, a cancellation note, unfriendly pets not contained, etc.)</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="what_if_something_was_missed_and_i_am"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>What if something was missed and I am unhappy with a cleaning?</B></div> <bR> <div> Please call us within 24 hours if something was missed during your cleaning.  We try very hard to please our clients, but sometimes we do make mistakes.  We guarantee our services, so we will return to correct the problem at no additional charge.</div> <bR> <div> If something small was missed that you would just like to bring to our attention, please do call, email, or leave a note for the team the next time they come out.  But please do let us know, we would not want to make the same mistake twice.  Communication is very important.  If we don't hear from you, we will assume everything is well.</div> <bR> <div> We welcome all feedback that helps us improve our service to you.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="what_if_something_valuable_was_broken"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>What if something valuable was broken when the maids cleaned my home?</B></div> <bR> <div> We treat your home or business with as much care as if it was our own, and of course we carry insurance if there is an unfortunate mishap.  If you have any irreplaceable or high value items in your home, please notify the team so we do not run the risk of damaging them.</div> <bR> <bR> <div> What if I forget the team is coming to clean my home or office?</div> <bR> <div> We call all our clients the day before the scheduled cleaning to remind them of their cleaning appointment.  If the team is dispatched, drives to your home, and can't get in to clean, a $40.00 lockout fee will be assessed.  This fee is in place to cover the cost of our transportation, and our employee wages as they travel to and from your home.</div> <bR> <div> If you need to cancel, please be sure to call us prior to the scheduled cleaning day to avoid this charge.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B> <A NAME="can_i_purchase_a_gift_certificate_"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>Can I purchase a gift certificate?</B></div> <bR> <div> Of course.  House cleaning is a wonderful gift.  We provide gift certificates for a home or office in any amount you desire.  Just let us know and we'll get it set up right away.</div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B>___________________________________________</B></div> <bR> <div> 117 Falcon Pvt. Dr. Hartselle AL  35640 | <A HREF="mailto:TwoLadiesCleanin@aol.com" TARGET="_top" TITLE="mailto:TwoLadiesCleanin@aol.com"><U>TwoLadiesCleanin@aol.com</U></A> | Jessica - (256)612-7872 | Pam - (256)502-1636</div> <bR> </td> </tr></table></body>